Frequently
Asked
Questions

Our play areas are designed for children ages 0–10, with age-appropriate zones for different age groups.

No, children over 10 are welcome to enter the facility and sit with their accompanying adult, but they are not permitted to participate.

We are open Monday through Sunday from 10:00AM - 8:00PM.

Yes, you can fill out our digital waiver form online or in person.

Yes, children must be supervised by an adult at all times.

Each child ticket includes admission for one (1) adult. Any additional adults accompanying the same child are required to pay a $5 entrance fee. Please note that adult admission does not include access to play structures or equipment. Adults are not permitted to participate in play.

One adult per child is included. Each additional adult is $5.

Yes, we require all children to wear Mini Play Town grip socks.

No, for hygiene and safety, all children must wear our grip socks.

Adults may wear any type of socks. Bare feet are not permitted. If you do not have socks, grip socks are available for purchase.

No. For safety reasons, adults are not permitted on the play structures or other equipment.

If you have a child with special needs or a disability, please inform our team at check-in so we can make appropriate accommodations and allow an accompanying adult when necessary.

Children must be able to use the play structures independently. If a child becomes distressed at any time, our trained staff will assist with safely retrieving your child.

Yes, free parking is available at the mall.

No, once you leave the facility you would have to pay again to come back inside regardless of whether you used the full time duration.

Yes.

No outside food or drinks allowed. Exceptions include water, infant food, and snacks packed from home. For your convenience, we offer a fully stocked fridge along with food and beverage options from Pizzo’s available at our snack bar.

Children who are unwell should not be brought to play in order to avoid the transmission of illnesses between children. If your child has a cast, brace, etc. they will not be allowed to play.

No, only service dogs are allowed. As for Emotional Support Animals we will comply with ADA guidelines.

No, We regret to inform you that as per company policy, and in line with common business practices, we do not allow "impromptu" party celebrations (which include but are not limited to decorations, party favors, and party desserts) without a proper party booking, inside the premises. You will not be allowed to bring drinks, balloons, gifts, cake, cupcakes or anything else party related.

We are a cashless business.

We have two separate play structures. One is designated for children who are 42” or shorter to help ensure their safety. Children over 42” will be directed to the other structure, which is designed for ages up to 10 years old.

All party fees are non-refundable. Parties may be rescheduled with at least 5 days’ notice, subject to availability, and must take place within 1 year of the original date. Cancellations made less than 5 days before the event forfeit the 50% deposit. If rescheduled with less than 5 days’ notice, the remaining balance is still due on the original date.

50% non-refundable deposit is required to reserve your party date and time.

You can upgrade your package, however you cannot downgrade.

The Petite Package is for up to 16 children.

The Luxe Package is for up to 22 children.

You’re welcome to have more people than this; however, we’re unable to provide additional tables or chairs. We kindly ask that adults remain within their designated party area and do not use seating reserved for general admission.

Additional time may be available depending on our schedule. If there are no parties scheduled before or after yours on the same day, we may be able to accommodate your request at an additional cost.

You’re welcome to bring any food you’d like. Please note that cooking on-site is not permitted, and outside vendors or food trucks are not allowed.

For your convenience, each party area includes a mini fridge and sink.

No.

All decorations must be arranged through one of our approved vendors. Outside decorators are not permitted.

We provide a 30-minute grace period before your scheduled reservation for set-up.

We offer 10% discounts to those who are active military or law enforcement. We require a valid ID.

Once your party is over we kindly ask all party guests to leave the facility.

We offer facility rentals Monday - Thursday. Email us at party@miniplaytown.com or call us for more information.

The Mini Package is for up to 8 children.